Terms and Conditions

Hydra-Hosting is owned by Hydra-Hosting of Nicola B.

1 - Object and conditions of sale

All customers (companies or individuals) must comply with the terms and conditions of use. It is the customer’s responsibility to keep themselves informed about further changes to the terms. Hydra-Hosting may change the terms and conditions at any time without notice.

2 - Duration of the contract

The duration of the contract is specified by the client at the time of ordering: monthly, quarterly, half-yearly, and yearly. Through tickets or email ([email protected]), the customer can request a change in the duration of the contract (renewals). Dedicated Server Hosting/VPS Windows/VPS Linux/VPS Gaming/VPS KVM/GameServer Hosting: you can unsubscribe at any time (without obligation).

3 - Confidentiality

It is not permitted to publish information from emails, tickets, or other corporate communication systems online or offline. Hydra-Hosting will not publish any information about its customers online or offline.

4 - Activation

All activation takes place in a few hours if the service is available, for services that are temporarily unavailable (e.g. when the VPS space has been used up), it may take a few days (the customer will be notified within 2/4 hours of the order). All customer data will be verified. Hydra-Hosting reserves the right to refuse activation of orders (obviously issuing a refund).

5 - VPS Band

Hydra-Hosting reserves the right to suspend the VPS if the VPS exceeds the traffic of 1TB per day (the limit can be increased upon explicit request). The VPS operates at 1Gbps.

6 - Windows VPS License

Windows Server 2016/2008/2012 Trial comes with a 180-day trial license. It will be the customer who will have to activate the license at the end of the 180 days (or can reset the 180 days by typing the command: slmgr -rearm in the CMD with administrative permissions). Hydra-Hosting does not provide Windows licenses.

7 - Responsibility

Hydra-Hosting is not liable for any damage caused by: loss of data, DDoS, computer attacks, server damage, or errors. The customer must always back up their data and keep it in a safe place. Hydra-Hosting does not provide backups to customers.

8 - Payments, Renewals, and Activations

Hydra-Hosting accepts payments through: Credit/Debit Card, PaySafeCard, Bitcoin, Bonifico, and PayPal. In case the customer’s data are not verifiable (e.g. if the customer provides false information), Hydra-Hosting has the right to refuse activation and issue a refund. The renewal must be made at the latest on the expiration date. No extra days of service will be allowed. Hydra-Hosting reserves the right to cancel VPS or services even on the day after the expiry date.

9 - Compensation policy

The customer agrees to use all services offered by Hydra-Hosting at their own risk. Under no circumstances will Hydra-Hosting be liable for any loss of data or damages caused to the service offered.

10 - Support

Hydra-Hosting is committed to offering all necessary support for administration of the service provided. We remind you that Hydra-Hosting does not deal with the support of scripts or software installed by the customer on our platforms.

11 - Rights

Hydra-Hosting reserves the right to suspend the service at any time offered. Any material that is illegal or violates the rights of third parties hosted on our server is not allowed.

12 - Disputes

In the event of a dispute regarding a payment (Credit/Debit Card) Hydra-Hosting shall have the right to suspend the service at any time and claim damages.

13 - Prohibited Scripts or Software

The following software are prohibited: IRC scripts, Proxy Server, Mail bomber, IP spoofing, Port scanner, Botnet ssh/telnet access script, Hivemail, Botnet or DDoS scripts, CPU Mining, CPU/RAM/SSD Stresser and other scripts that are illegal or violate third party rights.

14 - Refunds for services delivered

Hydra-Hosting does not issue refunds for services that have already been activated, as each one of our service from delivery to the customer begins to consume non-refundable goods to us. Example: Current, Internet connection, Licenses (Example for VPS or Dedicated Servers).

14.1 - Refunds for PayPal subscriptions

In case the clients has an active automatic payment (PayPal subscription) even with a cancelled service, the user has two days to reclaim and request a refund. If in contrary, Hydra-Hosting will not give a refund.

15 - Reports of terms or copyright infringement

In case a customer violates any term or the copyright of a third party, we ask to be contacted immediately at the email: [email protected]. Our Abuse Staff will proceed with the analysis of the report.

16 - DDoS protection

Hydra-Hosting is not responsible for offline status caused by DDoS attacks. Hydra-Hosting is committed to mitigating as much as possible attacks through our mitigation systems. At the moment we may not have proprietary mitigation systems, but we do have the best OVH.IT DDoS protection.

17 - QoS (Quality of Service) Policy

Hosting: CPU usage limited by "child processes"; Maximum E-Mail sending: 300 mails/hour.
VPS: VPS line is not limited, but no excessive bandwidth usage is allowed for extended time (above 100Mbps - VPS line 1Gbps). Maximum traffic at VPS: Unlimited/month (can be increased on request). In case of continuous use for hours or days at 100% vCore the service may be suspended. Reinstall VPS Linux: Unlimited reinstallations per month. Reinstall VPS Windows: Unlimited reinstallations per month (by our technicians or if you are competent, manually).

18 - Hardware Damage (Dedicated Servers)

In case of hardware damage due to overloads (CPU and Disks for example for BTC Mining) or due to improper use of a dedicated server, the staff of Hydra-Hosting may claim damages.